Privacy Policy

1. Information We Collect

Information You Provide Directly

When you submit a quote request, contact form, or call us, we may collect:

• Full name
• Phone number
• Email address
• Vehicle information (year, make, model)
• Service type requested
• Any additional notes or messages you include

Information Collected Automatically

When you visit our website, standard web server logs may automatically record certain technical information, including your IP address, browser type, referring URL, pages visited, and the date and time of your visit. This information is used solely for website security, performance monitoring, and aggregate analytics. We do not use tracking cookies or third-party advertising pixels.

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and service inquiries
• Schedule and coordinate windshield repair or replacement appointments
• Process insurance claims on your behalf (with your authorization)
• Send appointment confirmations or follow-up communications
• Improve our website and service offerings
• Comply with applicable laws and regulations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Share Your Information

We may share your information only in the following limited circumstances:

• Insurance Companies: If you authorize us to file a claim on your behalf, we share the necessary vehicle and contact information with your insurer.
• Service Providers: We may use trusted third-party tools (such as email delivery services) that process data on our behalf under strict confidentiality obligations.
• Legal Requirements: We may disclose information if required by law, court order, or to protect the rights and safety of our business or others.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purpose for which it was collected — typically the duration of your service relationship with us — or as required by applicable law. Quote request data submitted through our website is retained for up to 12 months for follow-up and record-keeping purposes, after which it is deleted.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website does not use tracking cookies, advertising cookies, or third-party analytics cookies. We may use essential session cookies strictly necessary for website functionality. You can disable cookies in your browser settings, though this may affect certain website features.

7. Third-Party Links

Our website may contain links to third-party websites such as Google Maps, Google Reviews, or Yelp. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

9. Your Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of any future marketing communications

To exercise any of these rights, please contact us using the information in Section 11 below.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: